Shipping policy
- PROCESSING & SHIPPING TIMES
Our warehouse processes and ships out all orders Mondays-Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~4 business days after your order is placed, and you will receive an email with the tracking number soon after. E-packet is our primary carrier for U.S customers, Depending on where you live, packages are delivered within 5~25 days from the date of shipment.
- WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.
- OUT OF STOCK/BACKORDERED ITEMS
- ADDRESS CHANGES
Our warehouse staffs are super quick, so if you notice an error please email us ASAP with your name and order # so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!